Frequently Asked Questions
Everything you need to know about shopping our unique finds.
Where do your products come from?
We source our inventory from unclaimed domestic and international airline luggage, as well as other travel-related lost property that remains unclaimed after a 90-day search period.
How do you ensure the quality and authenticity of items?
Every item undergoes a rigorous multi-step process. We clean, sanitize, and professionally authenticate high-end brands and electronics to ensure you receive quality products.
What is your return policy?
Due to the unique, one-of-a-kind nature of our inventory, all sales are final. However, if an item is damaged during shipping or misrepresented, please contact our support team within 14 days.
How much does shipping cost?
Shipping rates are calculated at checkout based on the weight of your order and your delivery location. We offer standard and expedited shipping options across the United States.
Do you restock items that have sold out?
Because our inventory is sourced from unclaimed baggage, most items are unique one-offs. Once an item is sold, we typically do not have a duplicate to restock.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like Apple Pay, Google Pay, and PayPal.